Privacy Policy

Hilton Lac-Leamy / Hôtel Casino Gatineau Privacy Policy

We are committed to protecting the privacy of our users' personal data. This policy explains how we collect, use, disclose, transfer, and store your information when you visit or interact with Hilton Lac-Leamy / Hôtel Casino Gatineau.

Collection of Personal Data

When you register for an account on our website, you provide us with certain necessary contact and demographic information such as name, email address, date of birth, gender, and postal code. This data is used to verify your identity, prevent minors from accessing online gaming services, and enable age verification.

Additionally, when you use or interact with Hilton Lac-Leamy / Hôtel Casino Gatineau's products and services, we may collect other types of data including:

• Cookies: We use cookies for analytical purposes to track user interactions on our website. These cookies do not contain any personal identifiable information.
• Device Information: We record device-related details such as operating system type (e.g., Windows or macOS), browser version, IP address, and language settings.

Use of Personal Data

We process your data primarily for the following purposes:

1. User verification and account management
2. Age verification to prevent underage gaming
3. To enhance our online services by gathering feedback from users

We do not sell any user data or share it with third parties unless required by law, necessary for providing a service you've requested, or used solely as aggregate statistics.

Security Measures

To protect the confidentiality and integrity of your personal information, we implement various security measures:

1. Data Encryption: Our website is equipped with industry-standard SSL encryption (HTTPS).
2. Regular Updates: We maintain regular updates to ensure any potential vulnerabilities are fixed in a timely manner.
3. Access Controls: Only authorized personnel have access to data for specific business purposes.

Disclosure of Personal Data

We disclose personal information only when:

1. Required by law
2. Necessary for providing our services (e.g., gaming support)
3. With the user's explicit consent

In no instance do we share or sell any financial, payment-related, banking details, or other sensitive data to third parties.

Data Storage and Retention

Your personal data is stored on servers located within Europe in accordance with European Union Data Protection Regulation (EU DRR). We retain this information for a period of 7 years from the last time you used our services. If your account remains inactive beyond that point, we will remove or anonymize any identifiable user data.

Cookies and Tracking

We use cookies to enhance usability, personalize content, and track website performance. Some third-party providers also collect aggregated non-personal tracking information. You may disable these by adjusting cookie settings in your browser preferences but this might impact functionality of certain features on our site.

If you have any questions regarding the handling of your personal data or wish to exercise your rights under applicable law, please contact us via [support email] specifying the nature of your inquiry.

By using Hilton Lac-Leamy / Hôtel Casino Gatineau's products and services, users indicate acceptance that we will collect, use, and disclose their information according to this privacy policy.